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I like - riding the bike, despite the fact it is an e-bike, it feels extremely natural. No hassle with gear shifting, mechanical nor electrical; - the nice look, a hipster bike/frame, invisible welding; - a solid and well balanced build, properly engineered; - center of gravity right under the but, just where it belongs, which greatly improves bike handling. I do not like - the position of the battery lock. Dirt is collected inside the lock due to lack of mudguards, which makes battery removal/placement frustrating and potentially problematic over time. - squeaky rims and rattling brake levers after >200km, not fully convinced of the quality of these components - sloppy belt after >200km, resulting in cogs being skipped when pushing hard on the pedals. I do believe this is a matter of fine-tuning after first usage. Would be nice to have a quick check-up included (e.g. within the first 500km) which could solve this.
Thanks for your good feedback and it's nice to see that you like the ride feeling of the bike.
If you'd need any help or maintenance, you can always get in touch with one of our bike shops. You'll find the map inside our App when you tap the "help" section.
The tension of the belt can be set higher which could solve the skipping when you push hard on the pedals.
An option to get rid of the squeaky noise is by cleaning the brake disc. Mud, dirt or grease are the main reasons why the brakes may squeak.
The Cowboy Team